Amazon 501. Frequently Asked Questions (FAQ)

Amazon Article Index

What does the Amazon integration do?
The NitroSell integration with Amazon allows you to upload your products to an Amazon Marketplace from your webstore. It also allows you to download orders made on Amazon to your POS.

How long till I am selling products on Amazon?
If the Amazon integration interests you then you need to go contact NitroSell for an integration session. The initial chat about how to progress takes about 20 minutes and includes information about your options, how to sign up to Amazon and an overview of the NitroSell WebStore Manager interface. The length of the actual integration work depends on the complexity of your products, whether they exist on Amazon or not and how many matrix items you have. The record for having an item up on Amazon was about 20 minutes!

If a price changes at my POS is it reflected on Amazon?
Any changes to your products, stock levels or item details is uploaded to Amazon automatically at 15 minute intervals.

How do I get paid for the Amazon orders?
Amazon pays the retailer directly. When you sign up with Amazon you give them bank details. Amazon deposits your earnings into your bank account two weeks after the order has successfully been shipped.

How do I take down items from Amazon?
If it is on a temporary basis, we recommend that you drop your stock level to 0 for that item on the Amazon feed. If you want to permanently remove the item from Amazon then you need to mark that product as not available on the PAM field that you feed to the include_in_amazon field on WSM.

What if I can only partially fulfil an Amazon order?
If you are not able to fulfil and entire order that comes from Amazon you need to disable the option ‘Notify Amazon on Order Fulfilment at POS’ on the WSM, deal with the order using the Amazon interface and tender the order on your POS. Only enable the ‘Notify Amazon on Order Fulfilment at POS’ button once you have done the above.

How do I programmatically convert my prices to a different currency?
See here,

How do I pull EANs/ UPCs from the RMS alias field?
See here.

Mapping that determines if product is a matrix item
See here

Mapping that pulls from a different price field is it exists
See here

Mapping that generates Amazon Apparel Item Name
See here

Mapping that adds Brand Name in front of Matrix Item Name
See here

Mapping that limits the description field
See here

Will our descriptions be added to our listing of an item that to already existing within Amazon? We have found occasion where other sellers have provided incorrect descriptions against a SKU.
The Amazon catalogue is a shared catalogue. Where an item already exists your data is added to the current information once you are considered reliable by Amazon. If you are pushing a new item to the Amazon catalogue then your information is the only information on that item and Amazon uses your information.

Will products that do not currently exist on Amazon be added using our images?
Where you add an item to the Amazon catalogue your image will be the default image used by Amazon as long as the image matches the Amazon image specifications. The most onerous specification is that the image is at least 1000px on one side and on a white background.

Can we set a rule to set stock to zero on Amazon if our available quantity is below a certain level? If so, does this have to be globally or can it be on a product/department/category level?
Yes, we can set the stock level to what ever you want it to be using Nsc Sync Mappings. This can be done per product, per department or per category or globally.

Will Amazon orders come down as web orders do (by clicking Get Web Orders)?
Yes, we download the Amazon orders to your webstore where we convert them into weborders which then come down to your POS like a purchase made on your website. We mark all Amazon orders as Amazon orders in GWO so you can differentiate them from orders made on your webstore.

When an Amazon Order in Tendered in RMS , will it update the Order Status in Amazon? If so, will it also feed the tracking number of order if it is provided at POS before the tender?
This is an option you can enable. Most people want the Amazon order status to become shipped once you tender an order at your POS. If you have entered the tracking number into your POS BEFORE tendering the order, this tracking number is passed up to Amazon and inserted into the order (for the bonus points on your performance ratings).

Is a new customer field created for each Amazon customer? If so is there a Customer field that can be populated for the purpose of reporting that will identify the customer as an Amazon customer? Another option, if possible is to have just one Amazon customer is a shipping address for the “Amazon Customer”
Each purchaser on Amazon will currently become a customer in your RMS db. The only thing that identifies this as an Amazon customer is that their email is an amazon email. If you want this to be different please give us a detailed explanation of what you are looking for and why and we will see if it is feasible.

Our RMS prices are excluding VAT. Will the module add the correct tax percentage (item dependant, some are zero vat) onto product price before presenting it to Amazon?
We will pass a VAT inclusive price to Amazon using Nsc Sync Mappings. We do this by applying the VAT rate associated with a product on your RMS to the base price you wish to charge on Amazon (this can be price, priceA, priceB, priceC or a PAM field). This assumes you have VAT rates associated with all your products in RMS.

Can shipping charge be created using shipping rules within RMS as Nitrosell website does.
Unfortunately Amazon doesn’t support any shipping methods other than those it offers on its interface. That is - charge per item or charge by item weight. This can be further modified by shipping zone. Some of the shipping zones are ‘problematic’ for certain stores. For example all of northern europe is treated as the same zone so all shipping within this area must be charged the same.

Is it possible to present the Amazon customer the total price (Price+Vat+Shipping) and show as “free shipping” in Amazon?
See here. Note the line: ‘Eligible items sold or fulfilled by Amazon will display “FREE Shipping” next to their price. Product Bundles and items sold separately qualify independently for the $35 minimum purchase. Items that are shipped by individual sellers and not fulfilled by Amazon aren’t eligible for free shipping by Amazon.’. In short, you can’t get the free shipping tag.

Does Amazon price have to be exactly same as RMS or can it be different? Options that come to mind are a certain percentage off on all products, or certain categories/department or have all Amazon prices equal to an RMS price level other than the Price field.
You can charge what ever you like for your products on Amazon. We can take prices from the RMS price field, the price level A, B or C field or alternatively from a Nsc PAM field. You can vary where we take the price from by department, by category or sub-category. Most people assign a NscPAM field for Amazon price. Amazon will take a sales price aswell if you want the item to be marked with a strike through and lower price beside it.

Is there any option available within this module to price match other seller’s best price on Amazon and provide a reserve price to not go under?
We do not currently offer price matching on Amazon. See this article as a warning!

What happens if we manually change the price in Amazon? Is the price overwritten when the next RMS sync in performed?
Correct. The idea behind the integration is that you don’t have to go to Amazon to manage your products but that you can do it from your RMS/NitroSell interface.

Do I have to list all Web-order items on Amazon, or is there a way to tag the item as available on Amazon in RMS – Maybe populate an available field?
The easiest way of doing this is to create a boolean Nsc PAM field called AMZItem. We will only push items to Amazon that are marked as true in this field.

Amazon and NitroSell emails
In a standard NitroSell web store we issue up to three emails to your customers in the following order:

  • The order confirmation email when the customer places an order on your web store;
  • A shipping confirmation email when the order is processed at the point of sale;
  • A refund email if the order is refunded at the point of sale;

In the case of Amazon we do not send these emails to the customer but we do issue the order confirmation email to the store so that the store has a record of the order in the same place as store web order emails.

The customer will get the standard Amazon emails that are issued by Amazon.

Marking items as on sale
See this forum post.

1 Like