Upon verification, it turns out that the 2 orders numbers correspond to two different orders. Order #1418014132 matches the Amazon order that you point in your message whereas the order #1418011768 is for an Amazon order whose first 3 digits are 114.
Can you please double check and get back to us please?
The reason we thought it was two web orders for a single amazon order is that we only had 1 amazon order in the amazon portal for that person and an order for qty 1. Also, Shipworks (which you know independently downloads orders from Amazon) only had that person listed once with the 1 order. If you can supply me with a full amazon order # (the one that begins with 114) I might be able to search for it, but for the customer name we only have 1 order in Amazon and in Shipworks.
We have that order # in our amazon portal but for a different person than what was on the web order I sent you. Wow, I just found that I have two nitrosell web orders with the same web order # ( WebOrder #1418011768 ) for two different people!
Here is my final graphic showing the search in my emails for Aaron. Only 1 of these was a valid order, but since we couldn’t match up the amazon orders with the web orders, it was processed. The way we found that one of these orders couldn’t be valid was that shipworks only had one order from Aaron and we confirmed that through the Amazon seller portal.
Thanks for reporting this issue to us. I can confirm that this is very much a bug and a fix is on its way.
I will let you know once it has been deployed.
Our records show that order 1418265675 corresponds to 109-2396597-8688218 whereas order 1418266798 is for 103-5921525-3797067.
However, if I reverse engineer and try to find our orders associated to 103-5921525-3797067, I could find two orders (1418266798 and 1418265675-2). I believe that is the root cause of the issue. It is common to use the hyphen character in the order number if there is already that order number in the database. So for instance, orders 1418265675-2 and 1418265675 are two orders completely different.
On a bright side of things, with our upcoming shipworks integrations coupled with the fix, this sort of issues is sure to belong to the past.