Hi there,
Did you download the software from the portal, or from hq.nitrosell.com, please? The very latest version is available here: WebSell Support - Download Area Maybe you can try that?
The next step is to run the software in debug verbose mode. That’s done with two command line switches: /debug /verbose. Based on the typical path, it would be the following (via Start > Run):
“C:\Program Files\NitroSell\NSc Sync - RMSSO\NScSync.exe” /debug /verbose
You can learn more here: Sending Detailed NSc Sync Debug Logs to NitroSell Support
We haven’t received this error report from anyone else so I’d guess it’s an issue with your POS data. Anyway, let’s see what the debug output tells us.
Kind regards,
Donogh