Our website is down completely, it won’t load for us and we have been getting calls from customers with the same problem. We also can’t sync orders that are in the system before the site went down and we can’t log into the nitrosell portal. Is there a problem on Nitrosells end?
We have had reports of some users having connectivity issues with the Portal and/or NitroSell hosted websites. At present all of these reports appear to indicate that the problem is within the Eircom network. It seems that currently the Eircom network is experiencing routing issues. Can you confirm the connection you were experiencing issues on was an Eircom operated connection?
We are monitoring the situation closely from our end but at present there is nothing we can do to rectify the issue since the problem lies with Eircom.
Is the issue being caused by a security rule blocking ip addresses such as the issue in this forum post URGENT web order payments not processing. As this is our busiest time of the year we can’t afford to be down for extended periods of time.
I have been speaking with Eir at length this morning - they have confirmed that it is a widespread issue amongst multiple domains. The issue pertains to a certain block of IP addresses not routing correctly which in turn is affecting our services.
This has already been escalated as highly as possible with Eir, I don’t recommend opening further tickets with them.