Error when modifying a delayed capture order

1

I am gettnig an error when trying to modify a new order. I delete a line item ( currently no stock) and replace with a different item ( plenty of stock in POS CRE). Get this message when trying to update to qty 4." Sorry, we cannot update this item as you are requesting to update 4 items, however there are only 0 available."

Please assist.

2

Hi Kirill,

Would you be able to open a ticket on our portal please? Information related to your stock and order data can be quite sensitive and it would be best not to provide any details on the forum.

Regards,

Peter

3

Ticket has been open