eBay 400. Order Management Overview

eBay Index

When a customer purchases one of you items on eBay the NitroSell integration can download the order to your POS allowing you to deal with the order in the same way as you deal with web store orders or in store sales. By default this functionality is switched off. To enable this and associated options use the eBay set-up wizard.

Setting up an eBay Shipping Method
When we download an order from eBay and pass it to the POS we need to assign all the shipping information that eBay gives us to a shipping method. The best way of doing this is to create a shipping method with the exact same name to the one coming from eBay.

Setting up an eBay Tender Method
When we download an eBay order we need to assign it to a tender type. The eBay set-up wizard presents all existing tender types known to the Web Store Manager in a drop down.

If you want to separate your eBay orders in your POS reports you can set the tender type that eBay orders are assigned to.

Setting up a Tender Type for eBay Orders
How this is done is POS specific.

  • RMS (Store Operation and HQ): Create tender type in Store Operations Manager;
  • POS 2009: Create tender type in Store Operations Manager;
  • Cash Register Express (CRE): Default tender method exists for web orders;
  • The General Store (TGS): Default tender method exists for web orders;
  • UnifyPOS: Default tender method exists for web orders;

Downloading eBay Orders
The simplest level of eBay Order Automation is to enable the functionality to download eBay orders to your POS. NitroSell will periodically ask eBay if any orders have been placed on your products. If so, the order is converted into a web order and made available for download to your POS in exactly the same way as a web store order is.
Use Get Web Orders to pull the eBay order onto your POS screen. You can now review the order, assemble it and tender it at your POS. Without enabling the eBay Order Fulfilment option you will need to go to your eBay account to mark this order as shipped.

Order Fulfilment at the POS
By enabling this option, NitroSell will inform eBay when you tender an order at your POS. This will mark the order as shipped on eBay. This is the trigger that releases the funds eBay holds on your behalf (the money is held for two weeks before being passed to your bank account).
This option will not work unless you have enabled Downloading eBay Orders.