Despatch email specific to delivery method

Hi there,

Is it possible to send differnet depatch emails when the transaction is tendered in the RMS POS, depending on the shipping method selected?

For example, my curretn email contains tracking information for the customer. However, I also have enabled a ‘click & collect’ option. I don’t want the ‘click & collect’ cuctomer to receive tracking informaition but I would like to include terms and conditions specific to collecting in-store.


Hi Ultan,

It can be achieved however you would need to edit the xml templates. Please take a look at this forum article:

Using and customizing NSc Mail templates

What will be especially useful to you is the last part with the assert SQL statement. If you need assistance setting this up please open up a ticket on our portal.