Customising automated e-mail

How can I adapt e-mails sent to customers following their orders? I’d like to change e-mails sent to those using our collect in-store service to inform them when orders are ready. Currently our default e-mail tells them their order will be shipped.

Thanks in advance

Hi Callum,

This can look different depending on your integration. Would you be able to open up a ticket please? We have a few ready solutions that we could deploy quickly depending on your setup.

We would need the wording that you would like to use so we can prepare a template for you.



I’ll do that Peter, thanks.

Interested in this also.

Hi John,

Please open up a new ticket on our portal so we can assist in customizing your email templates.