CRE Ship Partial, Refund


When I receive an order and we happen not have all the line items and need to ship only the items that we have, how can I ship a partial order in the system? How can I refund the customer for the items that I do not have and in the same time the refund needs to go through tax cloud so that the Taxes are properly credited back? After contacting Heartland they informed that Nitrosell should be able to handle these steps.


Hi Kirill,

We have new feature in WSM that should allow to do just that.

Please open up a ticket and we’ll be able to provide you with more details.