Nitrosell is not downloading order details correctly

I’m having issue locating some orders that I need to refund in the system. I try looking first by last name, address, email and city and have been unsuccessful with finding these customers. I have been able to find some other orders where details weren’t completely downloaded by searching through these categories.

Hi Grant,

I’ve sent an update to your ticket about this issue asking you for an example order or customer. Please let’s keep our conversation about support issuses within a ticket.