How to cancel order RMS

[jillian.sunshinedayd]

If you need to cancel an order - for example, you find out the pending order is fraudulent - Can you cancel the order from the POS?

[kamil.adasiewicz]

Hi Jillian,

Yes it’s possible to cancel the order in your POS.

You can do it in GWO (window where you see all orders) by selecting the order first and then clicking on the arrow next to “Options” button.

From drop down menu you’ll be able to select option “Set Web Order Status” and click on “Set as Cancelled”.

After that “Your order has been cancelled” email will be sent to customer email address.

This have been already explained fully along with other GWO options in this forum post:

Introduction to Get Web Orders (GWO)

WebStore orders are downloaded to the NSc client using the NSc Sync synchronization mechanism. NSc Get Web Orders (GWO) is an RMS Store Operations POS add-on that controls and manages these WebStore orders. Once installed, it can be accessed from within Store Operations POS by clicking the Get Web Orders button: [image] The NSc GWO window displays unprocessed WebStore orders by default (to also show processed and cancelled orders, click the arrow beside Options, then select Filter WebOrders,…

Kind regards,
Kamil