How to do a RMA

I have my first returned product. It is only one product of 3 sold to this person. So I guess that I need to do a RMA number (return merchandise authorization). Do I pick any number to give the guy for his RMA number? And how do I return just one item on his transaction?

Hi Janice,

To return through RMS you only need to Recall > Recall for Return and Tender, just as you would if the customer were standing at the counter. Adjust as required to refund only the item and amount you need.

When you tender the refund transaction, our software will attempt to automatically process the refund payment through your payment provider. There is a time window during which they will allow that to happen. If it’s within the window, it will refund automatically. If not, you would need to process the refund manually.

Hope that helps!

Merry Christmas!


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