Reset Password Error

WebStore
1

Guys, did any one encounter this issue before?
All users on our platform are getting the same error when they try to reset the password.
They are getting this error even on the first attempt of their password reset.

Too many password resets attempted, please try later

We can understand if it happens after the user tries several times, but this is happening for every single user.

Checked and disabled the Set maximum number of failed login attempts settings(it was set to 6 times) but still getting same error.

Any quick help would be appreciated.

Thanks
Shri Balmoori

2

Hi Shri,

This issue is now resolved and will not happen anymore. We are sorry for the inconvenience caused.

Please let me know if you have any questions.

Kind regards,
Maciej

3

Thanks a lot Maciej. You saved us for the weekend.
What was the issue though?
Shri

4

Hi Shri,

We released a security update on Friday that made the reset password check too strict. We reversed that change and it has gone back to the dev team for more QA before it gets re-applied.

Kind regards,
Maciej